Digital Expertise for Public Sector & Education

​You need a partner who understands that secure, reliable data access and compliance are critical. 

Capabilities

Employee Experience (EX)	Customer Experience (CX)	Developer Experience (DX)
​​While some focus on driving technology adoption, we focus on employee engagement. We build business system infrastructure around the needs of employees and custom-design user-friendly UI to streamline operations, because the best customer experience starts with the best employee experience.	Our services cover every touchpoint of a customer’s journey. We develop and deploy purpose based solutions that enable companies of any size and industry to innovate through an omnichannel strategy that continually connects customer experience to business value.	Much like for products that target traditional consumers, usability and adoption are key to successful API initiatives. Our services include the aggregate of all experiences your developers and other stakeholders have with your API combined with proven outreach strategies and tactics to drive adoption and usage.

Platform & App Development	Governance	Change Management & Learning
We combine traditional development services with emerging capabilities to enable customer and employee-centric applications that are secure, compliant, attractive, and connected. Our combined services and proprietary IP support connected data and devices, application and data security, and platform optimization, enabling organizations to execute digital transformation at scale.	Unlike traditional Governance, our approach to Governance ensures organizations secure lasting business value from their investment. We design a flexible execution framework that drives prioritization, creates alignment across IT and the business, and promotes quality and scale for future releases. ​	Our multifaceted approach to Change Management aligns your business goals with user needs. We begin by shadowing your employees, then design solutions that will directly impact your users. Our dynamic approach combines flipped classroom and eLearning to ensure technology improves employee effectiveness and business performance.

Analytics & Augmented Intelligence	Digital Communities	Service Transformation
We help clients rapidly deploy combined Augmented Intelligence (AI) with Business Intelligence (BI). We embed actionable insights directly into workflows to enable employees to make smarter decisions faster. With our expertise in AI, IoT, and Analytics, we design and implement solutions to make AI a reality throughout your organization.	​Customers and employees pay close attention to the technologies they use, the companies they interact with, and how both impact their lives. For companies who want to directly engage customers, partners, and employees, our digital community experts offer end-to-end services - from overall strategy, to community design, implementation, and ongoing innovation.	​Customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion. Ascot helps organizations improve the way they service and engage customers across all channels, reducing costs and improving customer satisfaction and advocacy.

Marketing Transformation	Quote-to-Cash/ Contract-Lifecycle-Management (CLM)	Sales Transformation
Our marketing strategists, technology experts, and campaign services help organizations design and build personalized customer experiences with marketing automation and CRM platforms. We define a shared vision for marketing transformation, and translate priorities into engagement solutions so marketers can prove ROI.	We provide business leaders with the services they need to design and build a superior quote-to-cash (QTC) experience.. We start by shadowing your team, then identify opportunity areas for configure-price-quote (CPQ) and contract-lifecycle-management (CLM) solutions to streamline the customer experience, align your front and back office, and improve business performance.	You can sell more when you can focus on people instead of process. Our Sales transformations bring emerging technologies to the entire funnel to empower sales in front of customers, and drive performance and conversion through the sales experience.